Do you have questions?
Get answers to all your questions quickly and accurately !
General Questions
Design issues, reviews, article details and more...
We offer design service for all our products at extra cost.
Refunds are only valid during the first 7 days after delivery of the product.
Send an email to vt_anunciando@yahoo.com.mx with the subject " PRODUCT RETURN " and attach photos of the product, emphasizing the defects and problems it presents.
Refunds will only be processed after the product has been returned to our offices and the veracity of the statements has been confirmed.
Yes, in all cases it is necessary that you have a previous design, which will be applied to the item you decide on.
Shipping
Here you will find answers to the most common questions about shipping
That's right, we ship to the entire Republic for orders over $100.
No, at the moment we only ship within the Republic.
We continually strive to provide you with affordable shipping alternatives.
General shipping: 6-7 days
Express shipping: 3-5 days
Locate the "Your Cart" section and click on it. Once there, you will see an option at the bottom that will allow you to enter your discount code.
You can also enter your discount code once you are on the checkout screen.
Payments
Everything related to payments for your order
At the moment we are unable to accept cash payments through our online store.
We accept cash payments only at our branch ( Fray Juan de Torquemada 146 )
No, all orders for our products must be paid in full through our website before they can be processed.
We accept PayPal and all types of credit and debit cards.
At all times from your purchase until the delivery of your product, we will be sending you updates on the status of your order by email.
To order something as a gift for someone else, you need to add it to your order notes before making the payment.
